Warranty Statement

At Ghost Mobility, we are committed to providing our customers with high-quality products. We offer a comprehensive 5-year limited warranty on all our products, with the exception of batteries, which have a 6-month warranty.

Coverage

  • The warranty covers defects in materials and workmanship, including the frame, motor, and controller.
  • Batteries are only covered for 6 months from the date of purchase. Proper charging and storage are required to ensure a long-lasting battery. Additional batteries are available for purchase with a discount at checkout.
  • The warranty does not cover normal wear and tear, damages caused by misuse, neglect, or accidents.
  • The warranty does not cover damages or defects caused by improper use, lack of maintenance, or failure to follow the instructions in the owner's manual.

Repairs and Replacements

  • If a defect covered by the warranty is found, we will, at our discretion, repair or replace the defective part or product free of charge.
  • If a replacement is necessary, it will be of equal or similar quality to the original product.
  • The warranty is transferable to a new owner if the product is sold or given to another person.
  • In the event that the product cannot be repaired or replaced, we will provide a refund of the purchase price.

Warranty Service

  • To obtain warranty service, contact us at support@ghostglidemobility.com or (260) 332-6330.
  • You will be required to provide proof of purchase, such as a copy of the invoice or receipt.
  • We will arrange for the repair or replacement of the defective part or product and cover the cost of shipping.
  • We are not responsible for any additional charges, such as labor costs, incurred by the customer.

Disclaimer of Warranties

Except as expressly stated in this warranty policy, we make no other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

We shall not be liable for any damages, including but not limited to, incidental or consequential damages, arising out of the use or inability to use our products.

Additional Information

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

We encourage our customers to read and follow the instructions in the owner's manual to ensure proper use and maintenance of their product. If you have any questions or concerns about this warranty policy, please do not hesitate to contact us.